ibetph Privacy Policy

ibetph is an online gaming and sports betting platform designed for Filipino players. We understand that when you create an account and play on ibetph, you are entrusting us with personal information. We take that responsibility seriously.

This Privacy Policy applies to all personal data collected through the ibetph website, mobile-optimized platform, customer support channels, and any other service operated under the ibetph brand. It covers:

• What categories of personal data ibetph collects from you;
• The purposes for which ibetph processes your personal data;
• The legal bases on which ibetph relies to process your data;
• How long ibetph retains your personal data;
• With whom ibetph may share your personal data;
• The rights you have over your personal data and how to exercise them;
• How ibetph protects your personal data from unauthorized access or disclosure.

This Policy should be read together with ibetph's Terms & Conditions, which govern your use of the ibetph platform and are incorporated herein by reference.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, ibetph acts as the Personal Information Controller (PIC) in respect of the personal data it collects from Players and website visitors.

As Personal Information Controller, ibetph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data privacy law.

ibetph collects the following categories of personal data from Players and platform visitors:

3.1 Identity & Registration Data

• Full legal name as it appears on a valid government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Government-issued ID number (e.g., Philippine passport, SSS, PhilHealth, UMID, driver's license).

3.2 Contact Data

• Email address;
• Philippine mobile number;
• Residential address (province, city/municipality, barangay, ZIP code).

3.3 Account & Transaction Data

• ibetph username and encrypted password;
• Account balance and transaction history;
• Deposit and withdrawal records, including payment method details (e.g., GCash registered name, BPI/BDO account details);
• Betting history, game activity logs, and wagering records;
• Bonus and promotion redemption history.

3.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the ibetph platform;
• Login timestamps and access logs;
• Cookie identifiers and similar tracking data (see Section 8).

3.5 Verification & Compliance Data

• Copies of government-issued photo IDs submitted for KYC verification;
• Proof of address documents;
• Source of funds declarations where required by anti-money laundering regulations;
• Responsible gaming self-assessment responses and self-exclusion records.

3.6 Communications Data

• Records of your communications with ibetph's customer support team, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

ibetph collects personal data through the following means:

ibetph uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your ibetph account, verify your identity and age (21+), and manage your account on an ongoing basis;
• Service Delivery: To provide you with access to ibetph's gaming products, process your bets and wagers, and deliver the full range of ibetph platform features;
• Payment Processing: To process deposits and withdrawals via your chosen Philippine Peso payment method and to maintain accurate transaction records;
• Regulatory Compliance: To comply with ibetph's obligations under applicable Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including KYC verification and suspicious transaction reporting;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the ibetph platform;
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to administer self-exclusion and deposit limit requests, and to provide responsible gaming support to Filipino players;
• Platform Improvement: To analyze usage patterns and player behavior in aggregate to improve the ibetph platform, fix technical issues, and develop new features;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out of marketing communications at any time;
• Legal Claims: To establish, exercise, or defend legal claims arising from your use of the ibetph platform.

Under the Data Privacy Act of 2012, ibetph relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and ibetph (i.e., the Terms & Conditions), including account management, service delivery, and payment processing;
• Legal Obligation: Processing is necessary for ibetph to comply with its legal obligations under Philippine gaming regulations, anti-money laundering laws, and tax reporting requirements;
• Legitimate Interests: Processing is necessary for ibetph's legitimate interests in fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests;
• Consent: For marketing communications and non-essential cookies, ibetph relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ibetph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ibetph may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

ibetph engages trusted third-party service providers to assist in operating the ibetph platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support technology providers. These service providers are contractually bound to process your data only on ibetph's instructions and in accordance with applicable data privacy law.

7.2 Regulatory and Law Enforcement Authorities

ibetph may be required to disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive. This includes reporting obligations under the Anti-Money Laundering Act (AMLA) and its amendments.

7.3 Gaming Regulators

ibetph may share player data with relevant gaming regulatory bodies as required for licensing compliance, audit purposes, or investigation of player complaints.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ibetph's assets, your personal data may be transferred to the acquiring entity as part of the transaction. ibetph will notify affected players of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

ibetph uses cookies and similar tracking technologies to operate and improve the ibetph platform. A cookie is a small text file placed on your device when you visit a website. ibetph uses the following categories of cookies:

ibetph does not use third-party advertising or retargeting cookies. You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use the ibetph platform.

ibetph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, ibetph will securely delete or anonymize your personal data in accordance with its data disposal procedures.

ibetph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and ibetph's servers is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Password Storage: Account passwords are stored using one-way cryptographic hashing and are never stored in plain text;
• Access Controls: Access to personal data is restricted to authorized ibetph personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Secure Server Infrastructure: ibetph's servers are hosted in secure data centers with physical access controls, redundant power systems, and 24/7 monitoring;
• Regular Security Audits: ibetph conducts regular security assessments and penetration testing to identify and remediate vulnerabilities;
• Incident Response: ibetph maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ibetph will notify the National Privacy Commission and affected players in accordance with applicable law.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ibetph:

• Right to Be Informed: You have the right to be informed about how ibetph collects and processes your personal data. This Privacy Policy fulfills that obligation;
• Right of Access: You have the right to request a copy of the personal data ibetph holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ibetph holds about you. You may update most account information directly through your ibetph account settings;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ibetph's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ibetph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact ibetph's Data Protection Officer at [email protected]. ibetph will respond to all data subject requests within 15 business days of receipt. ibetph may request proof of identity before processing any data subject request.

ibetph's platform is strictly intended for individuals who are 21 years of age or older in accordance with Philippine gaming regulations. ibetph does not knowingly collect personal data from individuals under the age of 21.

If ibetph becomes aware that it has inadvertently collected personal data from an individual under 21 years of age, it will immediately close the associated account, delete the personal data in question, and take appropriate steps to prevent recurrence.

The ibetph platform may contain links to third-party websites or services for informational purposes. ibetph is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected by ibetph through the ibetph platform.

We encourage you to review the privacy policies of any third-party websites you visit. ibetph does not endorse and has no control over the data practices of third-party sites.

ibetph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, ibetph will notify registered Players by email or through a prominent notice on the ibetph platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the ibetph platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must cease using the ibetph platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or ibetph's data processing practices, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly through the ibetph platform

ibetph's Data Protection Officer will acknowledge all privacy-related inquiries within 48 hours and provide a substantive response within 15 business days. For urgent data security concerns, please use the live chat channel for the fastest response.